Privacy Policy

Privacy Policy

Debtfocus Business Recovery and Insolvency Ltd

Debtfocus Privacy Policy

This privacy policy outlines how we collect, use, and disclose your personal information and how we ensure compliance with relevant laws and regulations.

Professional Indemnity Insurance Disclosure

In compliance with the Provision of Services Regulations 2009, Debtfocus maintains a Professional Indemnity Insurance Policy authorized by Travelers under policy number 5588608, which covers the jurisdiction of England and Wales.


We are committed to ensuring the correct processing and protection of your personal data. All personal information will be used in accordance with this policy, the Data Protection Act, and the principles of the General Data Protection Regulation (GDPR).

Personal Data Definition

Personal data is any information relating to an individual that can be used to identify them either directly or indirectly. Individuals from whom we collect this data are sometimes referred to as data subjects.

Trading Styles

Debtfocus operates under multiple trading styles: Focus Insolvency Group, Focus Debt Advisory and Company Focus. Focus Debt Advisory is also a trading style of Business Debt Advice Ltd, a company wholly owned by Focus Insolvency Group. This privacy policy applies to all interactions with these trading styles.


Our websites,,,, and, primarily serve as useful resources and guidance tools. We prioritize maintaining your privacy and upholding our ethical responsibilities when you visit these websites.


By using our websites, you accept this Privacy Policy and consent to the collection and use of your personal information as outlined below.


This Privacy Policy applies only to information collected on our websites. It does not cover other sites linked from our websites, which have their own privacy policies. Please review these policies before submitting personal data to these websites.

Collection of Personal Information

We gather personal information directly (e.g., when you complete an online form) and indirectly (e.g., through our website’s technology). We do not typically seek sensitive information (race, religious beliefs, criminal record, health status, sexual orientation) unless necessary, in which case we will obtain direct consent.

Use and Disclosure of Personal Information

We use your personal information to fulfill our contractual obligations and provide the requested information, products, and services. We may also share your information with selected third parties to assist in addressing your debt situation, subject to your consent. We may disclose your personal information under specific conditions, such as business or asset sale, legal obligations, or for fraud protection and credit risk reduction.


You can opt out of our newsletter or any third-party marketing communications at any time by following the instructions provided in the communication or contacting us directly.

Anti-Money Laundering Checks

To comply with anti-money laundering regulations, we may need to confirm the identity of our customers through electronic checks.

Data Retention

In accordance with our data retention policy, we only retain personal data for as long as there is an administrative need to carry out our business functions, to demonstrate compliance for audit purposes, or as required by legislative requirements. Depending on the type of data and its usage, the retention period may vary from 2 years to a maximum of 20 years. Some specific categories of data may be required for permanent preservation, in accordance with relevant regulations and policies. Please note that once the retention period has expired, the data is automatically destroyed​​.

International Data Transfers

As part of our operations, we may transfer personal data outside of the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place to maintain the protection of your personal data in accordance with EU data protection rules. The mechanisms we use to safeguard your data during these transfers include adequacy decisions, standard contractual clauses, binding corporate rules, certification mechanisms, codes of conduct, among others. Some transfers in certain sectors may be based on specific international agreements​​.

Access to Information

We provide reasonable access to personal information we retain upon request and handle all information requests in accordance with legal requirements.

Contact Us

If you have questions about this privacy policy or feel that your concerns have not been addressed, please contact us direct at